Delivery Validation & Scheduling Coordinator

JOB PURPOSE / SUMMARY

To act as the gatekeeper for all incoming delivery requests, validating each "call-off" against all prerequisites before certifying it as ready for scheduling. This role ensures the integrity and accuracy of the entire scheduling process.

DUTIES AND RESPONSIBILTIES

● Receive, log, and acknowledge all customer delivery "call-off" requests submitted via the company’s application.

● Verify that all conditions for each request are met, including station ullage confirmation, clear account status, and correct application of any rolling balances.

● Proactively engage with customers or the commercial team to resolve any unmet conditions, ensuring orders do not get stuck in the system.

● Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.

● Communicate the final, validated list of "ready-to-schedule" call-offs to the Scheduling Team.

Key Interfaces:

● Internal: Distribution Planning Team, Scheduling Team, Customer Success (all levels).

● External: Customers.

QUALIFICATIONS

● BSc in Business Administration, Logistics, or a related field.

● 2-4 years of experience in order management, customer service, or logistics coordination.

● High attention to detail and a methodical approach to processes.

● Strong problem-solving skills and the ability to communicate clearly and professionally with customers.

● Proficiency in ERP and CRM systems.