Head, Business Transformation

Job Summary

This role involves identifying business process improvement opportunities, driving the implementation of transformational digital/IT projects, and ensuring the adoption and value realization of the implemented solutions.

Duties & Responsibilities

• Identify business process improvement opportunities

• • Conduct periodic process diagnostics based on pain points or recurring audit issues and propose improvement recommendations
  • Work with Business Units/functions to identify opportunities or pain points which could be addressed through digital/IT solutions

• Drive the implementation of Transformational Digital/IT projects

• • Develop a roadmap for identified opportunities based on prioritization, readiness, etc.
  • Select implementation partners through a transparent process and secure management approval to proceed
  • Manage project implementation and stakeholder management

• Ensure adoption and value realization for implemented solutions

• • Identify value drivers for each project and KPIs for tracking this value
  • Drive organizational change management to ensure adoption of implemented solutions
  • Measure and report value realization based on relevant KPIs

• Bachelor’s degree or its equivalent with a minimum of Second class upper or First class
• Track record of driving multiple implementations impacting an entire organization
• Minimum of 15 years relevant experience
• Track record of managing diverse teams to deliver transformational initiatives
• Experience in leveraging Digital solutions to address business problems
• Ability to manage and coach a team which is diverse in terms of demographics and capability
• Strong stakeholder management skills
• Persistence to get things done in the face of resistance
• Quick learner with demonstrated ability to grasp the dynamics of an industry
• Ability to communicate effectively with middle- and top-management

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a significant impact on our business through data-driven insights.