IT Application Engineer, DPRP

Job Summary

The Junior Application Specialist is responsible for assisting in the implementation, support, and
maintenance of software applications to meet business needs. This role requires a detail-oriented
individual with strong analytical skills, technical aptitude, and a willingness to learn and adapt to new
technologies.

Key Duties and Responsibilities

• Provide first-level support for business applications, addressing user queries and resolving basic issues.
• Escalate complex problems to senior specialists or developers as needed.
• Assist in the configuration, testing, and deployment of new applications and updates.
• Collaborate with teams to ensure smooth implementation and minimal disruption to operations.
• Conduct training sessions and create user guides to help staff utilize applications effectively.
• Maintain accurate records of application configurations, changes, and support tickets.
• Investigate application errors, perform root cause analysis, and suggest potential solutions.
• Coordinate with vendors or internal IT teams for advanced troubleshooting.
• Gather user feedback to identify areas for system enhancements.
• Participate in testing and quality assurance processes to ensure software functionality.

Key Requirements

Education and Work Experience:
• B.Sc. in related field
• Basic knowledge of software applications, databases and IT systems
• Familiarity with troubleshooting processes and customer support principles.

Competence Requirements:

• Experience with application support or help desk roles is a plus.
• Knowledge of SQL, system integration, or specific business software (e.g., ERP, CRM) is
  advantageous.
• Ability to work collaboratively in a team environment.
• Knowledge of an object oriented programming language e.g. C#, Java ▪ Understanding data
  structures and algorithms.