Sales Officer

• Plan and carry out all sales activities on assigned accounts or areas.
• Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

• Execute sales plan based on the approved sales strategy in conjunction with the Area Sales Manager.
• Process customer orders and follow-up with distribution personnel to ensure prompt product delivery in line with organisational policies.
• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
• Log and address customer complaints; escalate appropriate issues and follow-up to ensure proper resolution.
• Work closely with Area Manager to identify constraints to product sales and notify the Head, Regional Sales.
• Proactively identify and report on potential revenue streams or new sales avenues.
• Initiate and manage relationships with internal and external customers within the local environment.

• Ensure that sales targets are met and exceeded.

• Prepare/compile periodic activity, financial and performance reports.
• Perform any other duties assigned by the Area Sales Manager.

Education and Work Experience

• HND or its equivalent in a related discipline.
• Minimum of two (2) years relevant work experience.

Skills and Behaviours

• Good understanding of trends, challenges, opportunities, regulations and legislations relating to the cement manufacturing industry.
• Excellent knowledge of DCS’s product and service offerings.
• Basic understanding of micro and macroeconomic indices and their impact on business.
• Very good communication, negotiation and relationship management skills.
• Very good analytical and problem solving skills.
• Ability to manage multiple priorities effectively.
• High ethical standards.
• Very good customer service skills.
• High sense of responsibility and accountability.