System Administrative Officer

System Administrative Officer

Job Title/ Position: System Administrative Officer

Reports To: Lead, System Administration

Location: Dangote Petroleum Refinery & Petrochemicals

Job Summary

To provide day-to-day administration, monitoring, first-line support and operational management of the organisation's fleet technology systems, ensuring that all systems remain functional, accurate, available and properly utilised by end users.

Key Duties and Responsibilities

System Administration & Monitoring
•    Monitor daily performance and availability of assigned systems
•    Identify system errors, downtime and abnormal activities.
•    Log, track and escalate incidents to the Head, System Administration.
•    Perform routine system checks and generate daily/weekly status reports.
•    Maintain accurate system and user records.

Electronic Locking System
•    Monitor electronic locks installed on trucks.
•    Track lock status, failures, exceptions and system alerts.
•    Support troubleshooting and escalation of faulty locks.
•    Maintain records of lock installation, replacement and deactivation.
•    Assist in monitoring unauthorised access or tampering.

SAP Support
•    Provide first-line support to SAP users within the fleet function.
•    Assist users with transactions and system-related issues.
•    Monitor SAP errors and escalate unresolved issues.
•    Support user access requests and documentation.
•    Assist with master-data verification and reporting.
•    Prepare SAP reports required by Fleet Control and Operations.

Parking Application
•    Administer daily users and system transactions.
•    Monitor truck parking activities and system records.
•    Resolve first-level parking application issues.
•    Ensure accurate entry and exit records.
•    Report system exceptions and operational discrepancies.

AI Cameras
•    Monitor AI camera status and connectivity.
•    Review system alerts and exceptions.
•    Escalate critical alerts to Fleet Control, Safety or Security.
•    Maintain records of camera faults and repairs.
•    Support installation, testing and commissioning of new cameras.

EPOD
•    Monitor EPOD transactions and successful delivery confirmations.
•    Assist drivers/users with EPOD-related issues.

•    Track failed, pending or incomplete POD transactions.
•    Reconcile EPOD records with delivery operations.
•    Escalate system integration or connectivity issues.

Biometrics
•    Manage day-to-day biometric enrolment and user administration.
•    Assist users with authentication issues.
•    Monitor biometric system availability.
•    Maintain accurate biometric records.
•    Escalate hardware/software failures.

Truck Washing System
•    Monitor daily truck washing transactions.
•    Verify truck identification and washing records.
•    Track system exceptions and incomplete transactions.
•    Prepare daily utilisation reports.
•    Support users and escalate technical issues.

Programming & Application Support
•    Support basic programming, configuration and application changes.
•    Assist in testing new system functionalities.
•    Participate in UAT and system implementation.
•    Document system defects and enhancement requirements.
•    Work with developers to troubleshoot application issues.

User Support & Training
•    Provide first-level support to system users.
•    Assist with onboarding and system training.
•    Prepare user guides and quick-reference materials.
•    Monitor user compliance with system procedures.
Collect user feedback and submit improvement recommendations

Key Requirements

Education and Work Experience
•    Bachelor's/HND in Computer Science, Information Technology, Computer Engineering, Software Engineering or related discipline.
•    3–6 years' experience in IT systems administration, application support or enterprise systems.
•    Working knowledge of SAP is required.
•    Basic knowledge of databases, APIs, programming and system troubleshooting.
•    Experience with fleet/transport management systems is an advantage.
•    Good analytical and reporting skills.

Technical Competencies
•    Application Support
•    SAP User Support
•    Systems Monitoring
•    Troubleshooting
•    Basic Programming
•    Data Analysis
•    User Administration
•    Documentation
•    Incident Management
•    Communication
•    Problem Solving

Behavioral Competencies
•    Attention to Detail
•    Organization and Planning
•    Communication Skills
•    Time Management
•    Confidentiality and Integrity
•    Adaptability
•    Problem Solving
•    Teamwork and Collaboration
•    Accountability