HR Shared Services Manager

Job Summary
Ensure the effective implementation of all agreed shared services function in DCP HQ and reporting same to the Head, Admi. & Services. This includes but not limited to; Medical /HMO Scheme Management for DCP Nigeria staff, Creche Management, Expatriate Leave Management, International & Local Travel Management and Year end activities for DCP HQ employees. 

Key Duties and Responsibilities
•    Support in the development of standard operating policy and procedure documents for all functions related to shared services,
•    Actively engage in the implementation of the approved operational plans and programs to facilitate the realization of the department’s objectives within the shared services function.
•    Communicate the plans and programs to HOD and ensure mutual understanding of roles, responsibilities, and accountabilities.
•    Manage relationships with the approved vendors within the shared services function and ensure adherence to Service Level Agreements (SLA’s) and value for DCP Head office
•    Ensure the seamless and effective provision of best-in-class HMO services for all DCP Nigeria staff 
•    Collation of DCP Nigeria & DC Transport staff biodata for monthly updates with registered HMO service providers.
•    Collation of all DCP Nigeria & DC Transport exited staff monthly, with timely report of same to the HMO’s.
•    Error free reconciliation of HMO vendor bills on a monthly and quarterly basis.
•    Liaise with other colleagues within HAM & Admin. Function to ensure effective service delivery.
•    Ensure the effective processing of all Expatriate staff leaves, and safe keeping / tracking of the activities for all Nigeria locations.
•    Ensure the effective processing of International and Local Travel for staff at all Nigeria locations, and safe keeping / tracking of the activities.
•    Ensure timely and prompt estimations and calculations of all expenses associated with the role. 
•    Liaise with the HOD, ICU and Finance functions to ensure accurate and timely payments, reconciliations, and retirements of all applicable shared services transactions.
•    Coordinate and review all Creche operations and liaise with all stakeholders (Vendors, Child Care Managers etc.) to ensure the seamless and effective operation of the Creche facility.
•    Collate reports on all shared services operations and timely reporting of same to HOD.
•    Ensure the effective planning and coordination of DCP HQ year end activities, with a view to creating satisfactory performance of the HAM & Admin unit on the minds of DCP HQ staff.
•    Perform other duties as assigned by the Head Admin & Shared Services.

Education and Work Experience
•    Bachelor’s degree or its equivalent in any discipline, preferably in the Social Sciences.
•    Post graduate degree in Business Administration/Management Sciences or related discipline.
•    Minimum of Ten (10) years relevant experience.

Skills and Competencies
•    Basic understanding of trends, challenges, opportunities, regulations, and legislation relating to the cement manufacturing industry.
•    Good understanding of DCP’s business operations and Shared Services Operations for a matrix organization.
•    Considerable leadership and people management skills.
•    Good problem analysis and solving skills.
•    Excellent negotiation skills.
•    Good communication skills
•    Very good relationship management and networking skills.
•    Ability to manage multiple priorities.