I.T Support Officer-Port Harcourt

 JOB SUMMARY

• Responsible as the frontline troubleshooter for the organization's technology, diagnose and resolve hardware, software, and network issues.

JOB RESPONSIBILITIES

• User Support: act as the primary point of contact for IT issues, providing timely technical assistance via ticketing systems, chat, or in person.
• System Troubleshooting: diagnose and resolve hardware failures, software glitches, operating system errors, and network connectivity problems.
• Infrastructure Management: set up, configure, and maintain computers, servers, printers, and network devices (routers, switches).
• Access Management: provision and deprovision of user accounts, managing permissions, and enforcing password policies.
• Resolve end-user help requests and support deployed technologies.
• Report incidents and problems to HOD for escalation where necessary.
• Generate periodic reports for decision making.
• Install and upgrade software as required
• Support application installation and troubleshooting activities.
• Perform endpoint hardware and software support.
• Perform any other duties or responsibilities as may be assigned.

COMPETENCE REQUIREMENTS

• Strong knowledge of computer hardware, software, networking, and IT support systems.
• Proficiency in Microsoft Office applications, Windows operating systems, and common business software.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong attention to detail and ability to diagnose and resolve technical issues efficiently.
• Knowledge of cybersecurity principles, data protection, and IT best practices.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• High level of integrity, professionalism, and commitment to service excellence

QUALIFICATION/EXPERIENCE

• B.Sc./HND in Computer Science, Information Technology or related field.
• Systems Knowledge: Proficiency with Windows/macOS, Active Directory, Office 365, and ticketing systems (e.g., Jira, ServiceNow, FreshService).
• Networking: Clear understanding of TCP/IP, DNS, DHCP, VPNs, and basic router/switch configuration. 

• 0-3 years in significant support experience with the ability to provide technical support to non-technical users.

• Experience in Manufacturing, FMCG, Production operations, or similar industries, is highly preferred.
• High degree of professionalism in dealing with diverse groups of people.
• Excellent Communication skills and perfect command of the English language.